Frequently Asked Questions
Everything you need to know about your EQVVS shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery progress.
What is your return policy?
We offer a 14-day return period for all full-priced items. Products must be returned in their original, unworn condition with all designer tags and packaging intact.
Do you offer international shipping?
Yes, EQVVS ships to a wide range of international destinations. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
Are your products authentic?
Absolutely. We are an authorized stockist for all the brands we carry, ensuring that every item sold on our site is 100% genuine and sourced directly from the designers.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through services like Klarna and PayPal.
Can I cancel or amend my order?
To ensure fast delivery, we process orders quickly. Please contact our customer service team immediately if you need to make changes; however, once an order has reached the warehouse, it cannot be modified.